- eCommerce Product Page Mistakes
- 1. Short Product Descriptions- Missing Key Information
- 2. Duplicate Product Descriptions – A Silent Conversion Killer
- 3. Low-Quality Images – Killing Trust & Conversions
- 4. Not Enough Images from Different Angles
- 5. Lack of Product Videos
- 6. Unclear Product Titles
- 7. Poor Mobile Optimization – Losing Sales from Mobile Shoppers
- 8. Slow Page Load Speed – Killing Conversions Before They Start
- 9. Weak or Missing Call-to-Action (CTA)- – Leaving Sales on the Table
- 10. No Urgency or Scarcity Elements- – Missing Out on Easy Conversions
- 11. Not Using Customer Reviews & Ratings
- 12. Lack of Trust Signals– Making Customers Hesitate
- 13. Unclear or Hidden Pricing-– Creating Friction & Abandonment
- 14. Forgetting to Include Shipping & Return Information and Delivery Date– Leaving Customers in the Dark
- 15. Overwhelming Product Page Layout
- 16. Missing Upsell & Cross-Sell Opportunities – Missing Easy Revenue Opportunities
- 17. Missing Product Offers- – Not Giving Customers a Reason to Buy Now
- 18. No Social Sharing Buttons – Losing Free Marketing Opportunities
- 19. Not Optimizing for SEO – Losing Free Organic Traffic
- 20. Ignoring Schema Markup- – Missing Out on Rich Search Results
- 21. No Live Chat or Customer Support Option
- 22. Not Localizing Content for Different Markets
- 23. Not Tracking & Analyzing Page Performance
- Final Thoughts – Fix These eCommerce Product Page Mistakes & Watch Your Sales Grow!

Is your website getting traffic but no sales? Your eCommerce website’s product pages might be the problem.
eCommerce Product Page Mistakes
1. Short Product Descriptions- Missing Key Information
A short, vague product description is one of the biggest conversion killers.
Customers need details like size, dimensions, materials, or care instructions before making a purchase, and if your description lacks crucial information, they’ll look elsewhere.
Why It’s a Problem
- Lack of Clarity – Customers may not fully understand what they’re buying.
- Lower Conversions – Unanswered questions lead to hesitation and abandoned carts.
- SEO Disaster – Google favours in-depth, unique content. Thin descriptions mean lower rankings.
- Decreased Customer Trust – Product descriptions without sufficient details may cause customers to perceive the store as unprofessional, negatively affecting brand credibility.
- Be Descriptive – Cover key product features, benefits, materials, dimensions, and use cases.
- Make It Scannable – Use bullet points, bold key info, and keep paragraphs short.
- Speak to the Customer – Focus on how the product solves a problem or enhances their life.
- Optimize for SEO – Include relevant keywords naturally to improve search visibility.
- Address common customer concerns – Analyze customer queries and reviews to identify missing information and proactively include these details in your descriptions.
An engaging example of an ecommerce product description
2. Duplicate Product Descriptions – A Silent Conversion Killer
- Lack of Brand Differentiation: Hundreds of other eCommerce websites may be using identical product descriptions.
- Hurts SEO – Search engines prioritize unique content. Duplicate descriptions can cause ranking drops and lost organic traffic.
- Reduces Trust – Repetitive descriptions make your store look lazy and untrustworthy. Customers may question if your products are actually different.
- Weakens Engagement – Generic descriptions fail to capture each product’s unique selling points (USPs), making them less compelling to buyers.
- Write Unique Descriptions – Highlight distinct features, benefits, and use cases for each product.
- Focus on What Makes It Different – Even if two products are similar, emphasize variations in material, style, or intended use.
- Use AI or Templates Wisely – If you have a large catalogue, create structured templates but personalize key details for each product.
- Optimize for SEO – Incorporate relevant keywords naturally to improve visibility on search engines.
- Audit and Update Old Descriptions – Keep an eye on supplier updates and regularly review your product pages to identify and replace duplicate/outdated content.
- Leverage Customer Insights – Analyze customer reviews, feedback, and questions to identify key selling points and address common concerns. Incorporating this language into your descriptions can make them more relatable and persuasive.
3. Low-Quality Images – Killing Trust & Conversions
Why It’s a Problem
- First Impressions Matter- Blurry, pixelated, or poorly lit images give an unprofessional impression, making customers question the product’s quality and the business’s credibility.
- Reduces Conversions – Customers can’t inspect products in person, so unclear images create doubt.
- Increases Returns – Misleading or unclear visuals lead to unmet expectations and unhappy buyers.
- Competitive Disadvantage – You may lose customers to stores that showcase products with professional, high-quality visuals.
How to Fix It
- Use High-Resolution Images – Ensure crisp, clear images that allow customers to zoom in for details.
- Invest in Professional Photography – Good lighting, proper angles, and a clean background make a huge difference.
- Showcase the Product in Use – Lifestyle images help customers visualize the product in real-life scenarios.
- Use Consistent Styling – A uniform background and layout create a professional look across your store.
- Optimize for Web Display – Compress images to reduce loading time while maintaining quality. Using tools like TinyPNG and ImageOptim can help.
An example of an ecommerce website with high-quality product images
4. Not Enough Images from Different Angles
Why It’s a Problem
- Creates Uncertainty – Customers can’t fully understand the product’s design, texture, or details.
- Increases Return Rate – Buyers may receive the product and realize it’s not what they expected.
- Hurts User Experience and sales – A lack of visual information frustrates shoppers and pushes them to competitors with better images.
How to Fix It
- Capture Multiple Angles – Show front, back, sides, top, bottom, and close-up shots to give a full view.
- Include Zoom & 360° Views – Let customers examine textures, stitching, and details up close.
- Show Size & Scale – Display the product in context (e.g., a backpack on a model or a phone case next to a smartphone).
- Use Lifestyle Images – Show the product in action to help buyers visualize its real-world use.
- Show Functional Features – For products with movable parts or compartments, capture images of these features in action to convey their functionality better.
5. Lack of Product Videos
Why It’s a Problem
- Reduced Engagement – Videos capture attention and keep visitors on the page longer.
- Less Buyer Confidence – Without a video, customers may struggle to understand product functionality or quality.
- Higher Return Rates – Unclear expectations lead to more disappointed buyers and returns.
- Missed Opportunity to Demonstrate Value – Videos allow you to highlight a product’s unique features and benefits more effectively than static images or text.
- Disadvantage Against Competitors – Businesses that include product videos often have higher engagement and conversion rates.
How to Fix It
- Add Demo Videos – Show how the product works, its features, and real-life applications.
- Include 360° Views – Let customers see the product from all angles in motion.
- Use Customer-Generated Videos – User reviews and unboxing videos add authenticity and social proof.
- Keep It Short & Engaging – A 30 to 60-second video is ideal to grab attention and highlight key details.
6. Unclear Product Titles
Why It’s a Problem
- Poor Searchability – A generic title like “Running Shoes” won’t help customers find your product.
- Lowers Click-Through Rates (CTR) – If the title doesn’t immediately communicate value, shoppers may scroll past.
- Hurts SEO Rankings – Search engines rely on keywords; weak titles mean less visibility.
- Make Titles Descriptive – Include essential details like brand, model, material, colour, and key features.
- Use Keywords Naturally – Optimize for SEO without stuffing keywords awkwardly.
- Keep It Readable – Avoid overly long, cluttered titles that look spammy.
- Highlight the USP— If your product has a standout feature (e.g., waterproof, lightweight, or eco-friendly), mention it.
7. Poor Mobile Optimization – Losing Sales from Mobile Shoppers
Why It’s a Problem
- Frustrates Mobile Users – If buttons are too small, images don’t load correctly, or text is hard to read, users will leave.
- Increases Bounce Rates – A bad mobile experience leads to higher exits and lower conversions.
- Hurts SEO Rankings – Google prioritizes mobile-friendly sites. So, poor optimization can lower your visibility in search results.
- Cart Abandonment – Users are likelier to abandon their carts on websites with clunky checkout processes or those that are difficult to complete on mobile.
- Use a Responsive Design – Ensure your site adjusts to different screen sizes automatically.
- Optimize Images & Load Speed – Compress images and remove unnecessary scripts to improve performance.
- Optimize Navigation – Optimize menus and search bars to enhance the mobile browsing experience.
- Make CTAs Easily Clickable – The "Add to Cart" and "Buy Now" buttons should be large, prominent, and easy to tap.
- Test on Multiple Devices – Regularly check how your product pages look on different smartphones and tablets.
8. Slow Page Load Speed – Killing Conversions Before They Start
Why It’s a Problem
- High Bounce Rates – Customers won’t wait; they’ll move on to a faster site.
- Lower Search Rankings – Google penalizes slow pages, reducing your organic traffic.
- Poor User Experience – Laggy pages frustrate visitors and decrease engagement.
- Reduced Conversions – Even a one-second delay in page loading can significantly impact conversion rates.
How to Fix It
- Compress Images – Use WebP format and optimize file sizes without sacrificing quality.
- Minimize Unnecessary Apps & Scripts – Too many third-party apps slow down performance.
- Enable Lazy Loading – Load images only as users scroll to save initial load time.
- Use a Content Delivery Network (CDN) – Speeds up load times by serving content from the nearest server with a CDN
- Optimize Theme & Code – Remove excess CSS, JavaScript, and unused features.
- Optimize Server Performance – Consider upgrading to dedicated or cloud-based hosting for better scalability.
9. Weak or Missing Call-to-Action (CTA)- – Leaving Sales on the Table
Why It’s a Problem
- Customers Don’t Know What to Do Next – If the CTA isn’t clear, they won’t take action.
- Reduces Conversions – A weak CTA lowers the likelihood of adding to the cart or checking out.
- Lacks Urgency & Persuasion – A generic button doesn’t encourage immediate action.
How to Fix It
- Make It Clear & Action-Driven – Use strong, specific CTAs like "Add to Cart," "Buy Now," or "Get Yours Today" instead of vague terms.
- Use Eye-Catching Design – The CTA button should stand out with a bold colour and readable font.
- Create a Sense of Urgency – Add phrases like "Limited Stock," "Only 3 left in stock", or "Offer Ends Today" to encourage immediate action.
- Position It Prominently – Ensure the CTA is easy to find, ideally near the product title and price.
10. No Urgency or Scarcity Elements- – Missing Out on Easy Conversions
Why It’s a Problem?
- Reduces Impulse Purchases – Customers feel no reason to act immediately.
- Increases Cart Abandonment – Without urgency, buyers may delay their decision and never return.
- Lower Conversion Rates – Stores that effectively communicate limited-time offers or low-stock availability often see significantly higher conversion rates.
- Missed Sales Opportunities – Competitors using urgency tactics will close the sale first.
- Show Stock Levels – Use phrases like "Only 3 Left in Stock!" to encourage quick action.
- Add Countdown Timers – Display timers for limited-time sales, flash deals, or shipping cutoffs
- Highlight Fast Shipping Deadlines – "Order Within 2 Hours for Next-Day Delivery" creates urgency (think of Amazon’s delivery time cut-offs).
- Use Time-Sensitive Discounts – Offer promotions like "20% Off – Ends Tonight!" to create FOMO (Fear of Missing Out).
- Promote Seasonal or Event-Based Discounts – Create urgency around specific events, like “Holiday Sale Ends Soon” or “Back-to-School Special.”
11. Not Using Customer Reviews & Ratings
Why It’s a Problem?
- Reduces Trust – Customers may question the quality or legitimacy of the product.
- Lowers Conversions – Without social proof, potential buyers hesitate.
- Misses SEO Benefits – Google values fresh, user-generated content, and reviews help rankings.
- Fewer Insights for Improvement – Reviews can help identify product issues, inform marketing strategies, and improve customer satisfaction.
- Enable & Encourage Reviews – Send follow-up emails asking buyers to leave feedback.
- Show Star Ratings Prominently – A product with 4.5+ stars instantly builds confidence.
- Highlight Verified Purchases – This assures customers that reviews are from real buyers.
- Display UGC (User-Generated Content) – Let customers upload photos/videos with their reviews for added authenticity.
12. Lack of Trust Signals– Making Customers Hesitate
Why It’s a Problem?
- Creates Doubt – Customers might question if your store is legit.
- Increases Cart Abandonment – Customers are increasingly aware of online fraud. If they don’t feel secure, they won’t complete the purchase.
- Hurts Credibility – A lack of trust signals makes your store look unprofessional.
- Display Security Badges – Show SSL certificates and payment security icons (Visa, Mastercard, PayPal, etc.).
- Highlight Money-Back Guarantees – A "30-Day Hassle-Free Return Policy" removes buyer risk (if applicable)
- Make Contact Information Clear – Offer live chat, email, and phone support options.
- Showcase Customer Service & Policies – Clearly state refund policies, delivery estimates, and support details.
- Place trust signals such as “Secure Checkout 100% Buyer Protection", "Fast & Free Returns – No Hassle, No Worries," and/or "Trusted by 10,000+ Happy Customers" near the "Add to Cart" button.
13. Unclear or Hidden Pricing-– Creating Friction & Abandonment
Why It’s a Problem?
- Creates Frustration – Customers expect immediate clarity on product costs.
- Increases Cart Abandonment – Unexpected fees or hidden charges can make them back out.
- Hurts Trust & Credibility – Lack of transparency makes your store seem unreliable.
- Display Pricing Clearly – Show the full price upfront, with no hidden surprises.
- Break Down Additional Costs – If applicable, include taxes, shipping and any other fees (for example, import fees), and discounts upfront, such as "$49.99 – Free Shipping on Orders Over $50."
- Use Strikethroughs for Discounts – Show original and sale prices to highlight savings.
- Be Transparent About Payment Options – Clearly mention installments, financing, or "Buy Now, Pay Later" options.
- Offer Price Breakdown – For products with optional add-ons or customization, provide a detailed price breakdown so customers understand what they're paying for.
14. Forgetting to Include Shipping & Return Information and Delivery Date– Leaving Customers in the Dark
Why It’s a Problem?
- Creates Uncertainty: Customers may be unsure about shipping costs, delivery times, or how to handle returns.
- Increases Cart Abandonment: Unexpected shipping fees or unclear return policies can deter customers from completing their purchases.
- Damages Trust: Lack of transparency can make your store appear unprofessional or unreliable.
How to Fix It?
- Clearly Display Shipping Costs: Provide detailed information about shipping fees, including any thresholds for free shipping.
- Outline Delivery Times: Inform customers about estimated delivery times for different regions or shipping methods.
- Detail Return Policies: Clearly explain the process for returns, including timeframes, conditions, and any associated costs.
- Make Information Easily Accessible: Place links to shipping and return policies in prominent locations, such as the product page, footer, and during the checkout process.
15. Overwhelming Product Page Layout
Why It’s a Problem?
- Distracts from the Purchase Decision – If the page is chaotic, customers may struggle to find key details.
- Slows Down the Buying Process – A confusing layout makes it harder for users to navigate and take action.
- Hurts Mobile Experience – Overstuffed pages look even worse on small screens, causing higher bounce rates.
- Decision Paralysis – Too much information presented all at once can cause decision fatigue, leading customers to abandon the page.
How to Fix It?
- Use a Clean, Organized Design – Keep the layout simple with plenty of white space to improve readability.
- Prioritize Key Information – Make product images, title, price, CTA (Add to Cart), and key specs easily visible.
- Minimize Distractions – Avoid excessive banners, pop-ups, or unrelated links that take focus away from the product.
- Optimize for Mobile Users – Ensure content scales properly and remains easy to navigate on smaller screens.
- Organize with Tabs or Accordion Menus – Break down detailed information like product specs, FAQs, and shipping details into collapsible sections to reduce visual clutter.
16. Missing Upsell & Cross-Sell Opportunities – Missing Easy Revenue Opportunities
Why It’s a Problem?
- Lower AOV – Customers may buy just one item when they might be interested in more.
- Missed Revenue Opportunities – If you don’t suggest relevant products, customers won’t know about them.
- Competitors Benefit Instead – Shoppers might look elsewhere for related products instead of buying from you.
How to Fix It?
- Use "Frequently Bought Together" Sections – Show related products or add-ons that enhance the main item like Amazon does it on the product page.
- Suggest Upgrades (Upselling) – Offer premium versions, larger sizes, or higher-end models such as "Upgrade to the Pro Version – Better Sound & Longer Battery Life."
- Offer Bundle Discounts – Encourage multiple purchases with “Buy More, Save More” deals such as "Get 10% Off When You Buy 2 or More!"
- Personalize Recommendations – Use AI-powered suggestions based on browsing or purchase history.
17. Missing Product Offers- – Not Giving Customers a Reason to Buy Now
Why It’s a Problem?
- Reduces Conversions – No offers = no extra motivation to buy now.
- Increases Cart Abandonment – Customers may delay purchasing if there’s no urgency.
- Lowers Average Order Value (AOV) – Without incentives, shoppers buy less.
How to Fix It?
- Run Limited-Time Discounts – Offer “10% Off Today Only” or “Buy 2, Get 1 Free” promotions.
- Highlight Free Shipping Thresholds – Encourage bigger orders with “Free Shipping on Orders Over $150.”
- Loyalty & First-Time Buyer Discounts – Offer special pricing for returning customers or new visitors.
- Display Best offers, coupons, or offers with credit cards, as brilliantly done by Myntra.
18. No Social Sharing Buttons – Losing Free Marketing Opportunities
Why It’s a Problem?
- Missed Free Marketing – Without social share buttons, you lose the chance to tap into organic word-of-mouth marketing.
- Lowers Brand Reach – Customers can’t easily share products they love.
- Misses Out on Viral Marketing – Social sharing can introduce your brand to hundreds or thousands of potential buyers.
- Reduces Social Proof – Seeing a product shared by friends builds trust and interest.
How to Fix It?
- Add Social Share Buttons – Include share options for Facebook, Instagram, Twitter, Pinterest, and WhatsApp.
- Make Sharing Seamless – Buttons should be visible and easy to use on both desktop and mobile.
- Encourage Sharing with Incentives – Offer a discount or giveaway for customers who share your products by adding “Share & Get 10% Off” buttons next to the “Add to Cart” option
- Leverage UGC (User-Generated Content) – Display customer-shared photos and reviews to inspire more engagement.
19. Not Optimizing for SEO – Losing Free Organic Traffic
Why It’s a Problem?
- Lower Search Rankings – If your product pages don’t appear in search results, you’re missing potential customers.
- Less Organic Traffic – Without SEO, you rely too much on paid ads for visitors.
- Higher Dependence on Paid Ads – Without SEO, you’ll have to rely more heavily on costly advertising campaigns to attract visitors.
- Competitive Disadvantage – Your competitors with optimized pages will outrank you.
How to Fix It?
- Conduct Keyword Research – Identify and target relevant keywords that your customers use when searching for your products using tools like Google Keyword Planner or Ahrefs.
- Optimize Product Titles & Descriptions – Use high-ranking keywords naturally in the product title and description.
- Add Unique, Keyword-Rich Meta Descriptions – Helps improve click-through rates (CTR).
- Use Alt Text for Images – Descriptive alt text boosts image search rankings.
- Include Schema Markup – Helps Google display rich snippets (price, ratings, availability) on Google search results page
- Improve Page Speed – Faster load times improve SEO and user experience.
20. Ignoring Schema Markup- – Missing Out on Rich Search Results
Why It’s a Problem?
- Lower Click-Through Rates (CTR) – Listings without rich snippets look less appealing.
- Missed SEO Advantages – Google prioritizes structured data for better search rankings.
- Less Customer Engagement – Shoppers are drawn to search results that show product details upfront.
How to Fix It?
- Use Product Schema Markup – Add structured data for price, availability, brand, and SKU.
- Include Review & Rating Schema – Helps display star ratings in search results for more credibility.
- Mark Up Breadcrumbs – Improves navigation in search results.
- Test with Google’s Rich Results Tool – Ensure your markup is correctly implemented.
21. No Live Chat or Customer Support Option
Why It’s a Problem?
- Increases Cart Abandonment – Last-minute unanswered questions about shipping, returns, product specs, or payment options lead to hesitation and abandonment.
- Reduces Customer Trust – A lack of support makes your store seem unreliable.
- Missed Sales Opportunities – A quick response could have turned visitors into buyers.
How to Fix It?
- Enable Live Chat – Offer real-time support via chat widgets like Shopify Inbox, Tidio, or Gorgias.
- Use AI Chatbots for Instant Replies – Automate responses for common questions (shipping, returns, sizing, etc.).
- Provide Multiple Support Channels – Display email, phone, and FAQ links prominently.
- Offer 24/7 or Business Hour Availability – Let customers know when they can expect a response.
22. Not Localizing Content for Different Markets
Why It’s a Problem?
- Confuses International Customers – Prices in an unfamiliar currency, conversion markups, or untranslated text make it harder to buy.
- Increases Cart Abandonment – If shipping options, taxes, or payment methods aren’t clear, shoppers may leave.
- Hurts User Experience & Trust – Customers feel more comfortable buying from a store that speaks their language and understands their needs.
How to Fix It?
- Offer Multi-Currency Support – Use automatic currency conversion or display local pricing like for "🇫🇷 Buy in Euros (€) | 🇯🇵 Yen (¥) | 🇦🇺 AUD ($)
- Translate Product Pages – Use localized language options for better engagement.
- Adapt Payment Methods – Enable region-specific payment options like PayPal, Klarna, or local bank transfers.
- Show Country-Specific Shipping & Taxes – Be upfront about delivery timeframes, import duties, and Tax.
23. Not Tracking & Analyzing Page Performance
Why It’s a Problem?
- You Can’t Identify What’s Working (or Failing) – Without tracking, you have no insight into which product pages convert well and which are underperforming.
- Missed Opportunities for Optimization – Slow load speeds, poor CTA placement, or weak descriptions might cost you sales—but without data, you won’t know.
- Wasted Marketing Spend – If paid traffic isn’t converting, without data, you might be throwing money at the wrong problem.
How to Fix It?
- Use Google Analytics & Heatmaps – Track visitor behaviour, bounce rates, clicks, scroll, and conversion funnels.
- Set Up Event Tracking – Measure clicks on "Add to Cart," scroll depth, and CTA interactions.
- A/B Test Key Elements – Experiment with pricing, CTA buttons, images, and descriptions to see what converts best.
- Monitor Mobile vs. Desktop Performance – Ensure both experiences are optimized.
- Regularly Review & Adjust – Make data-backed optimizations instead of relying on assumptions.